Client Terms & Conditions

Our Agreement

By engaging Rynetra Digital, you agree to these Terms & Conditions together with any quotation, proposal, invoice, or written agreement provided for your project. These documents form the complete agreement between Rynetra Digital and the Client.

No work will commence until the agreed deposit or initial payment has been received unless otherwise agreed in writing.

Scope of Services

Rynetra Digital provides digital growth solutions, including but not limited to:

• Website Development
• Website Redesign
• Website Management
• Website Hosting
• Search Engine Optimisation (SEO)
• Landing Pages
• Digital Systems
• Ongoing Website Maintenance
• Digital Consulting

The exact services, deliverables, timeline, and pricing will be specified in the project proposal or quotation.

Any work requested outside the agreed scope shall be treated as additional work and may incur additional fees.

Client Responsibilities

The Client agrees to:

• Provide accurate information required to complete the project.
• Supply all text, images, logos, branding, and other content required for the project.
• Ensure they have legal rights to all materials supplied.
• Review submitted work within five (5) business days unless otherwise agreed.
• Provide clear feedback in writing.

Failure to provide required information or approvals may delay project completion without liability to Rynetra Digital.

Payments

All invoices are payable according to the agreed payment schedule.

Unless otherwise agreed:

• A non-refundable deposit is required before work begins.
• The remaining balance is payable before the final website or deliverables are transferred or published.
• Monthly maintenance and hosting fees are payable in advance.

Late payments may result in:

• Suspension of work
• Suspension of hosting or maintenance services
• Delayed project delivery

Interest may be charged on overdue invoices where permitted by applicable law.

Revisions

Each project includes the number of revisions specified in the quotation.

Additional revisions outside the agreed scope may incur additional charges.

Requests that materially change the approved design, functionality, or project objectives may require a revised quotation.

Project Timelines

Estimated timelines are provided in good faith but depend on:

• Timely client feedback
• Availability of required content
• Prompt approvals

Delays caused by the Client automatically extend the project timeline.

Rynetra Digital shall not be responsible for delays caused by third parties, force majeure, internet outages, software providers, hosting providers, or circumstances beyond reasonable control.

Ownership & Intellectual Property

Unless otherwise agreed in writing:

All concepts, drafts, mockups, source files, development work, and intellectual property remain the property of Rynetra Digital until all outstanding invoices have been paid in full.

Upon full payment:

• The Client receives ownership of the final approved website and agreed deliverables.
• Rynetra Digital retains ownership of its proprietary methods, frameworks, templates, reusable code, systems, libraries, and internal processes.

Hosting & Maintenance

Where Rynetra Digital provides hosting or maintenance:

• Services continue only while payments remain current.
• Failure to pay may result in suspension of services after reasonable notice.
• The Client remains responsible for maintaining backups of their own business data where applicable.

Search Engine Optimisation

SEO is an ongoing process.

While Rynetra Digital follows recognised SEO best practices, we do not guarantee:

• Specific Google rankings
• First-page rankings
• Organic traffic levels
• Sales or revenue increases

Search engine rankings are influenced by factors outside our control.

Limitation of Liability

Rynetra Digital shall not be liable for:

• Loss of profits
• Loss of revenue
• Business interruption
• Indirect or consequential damages
• Third-party software failures
• Hosting provider failures
• Search engine algorithm changes
• Cyber attacks outside our reasonable control

Our total liability shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.

Confidentiality

Both parties agree to keep confidential any proprietary or commercially sensitive information obtained during the project unless disclosure is required by law.

Portfolio Rights

Unless otherwise agreed in writing, Rynetra Digital may display completed work in its portfolio, social media, marketing materials, and case studies.

Confidential information will never be disclosed without permission.

Cancellation

The Client may cancel a project by written notice.

Where cancellation occurs:

• Payments already made are non-refundable.
• The Client remains liable for all work completed up to the cancellation date.
• Any completed work remains the property of Rynetra Digital until outstanding invoices have been settled.

Rynetra Digital reserves the right to terminate a project where:

• The Client repeatedly fails to cooperate.
• Payments remain outstanding.
• The Client engages in abusive or unlawful conduct.
• Continuing the project becomes commercially unreasonable.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Zimbabwe.

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of Zimbabwe unless both parties agree to an alternative dispute resolution process.

Entire Agreement

These Terms & Conditions, together with the accepted quotation, proposal, invoice, and any written amendments agreed by both parties, constitute the entire agreement between the parties.

No verbal statements or informal communications shall vary these Terms unless confirmed in writing.